- #Wondershare mobile transfer legit how to
- #Wondershare mobile transfer legit full
- #Wondershare mobile transfer legit software
My phone needed a factory reset due to some problems that had recently been occurring on my phone.
#Wondershare mobile transfer legit how to
This app was at the top of my search results when I searched how to back up my phone data. Surely, we'll add more powerful features to this software, and hopefully, you'll be back to us in the near future! This may be the reason for our support to invite you to remove or re-edit the review with more stars.
#Wondershare mobile transfer legit full
However, it would be unfair for us to bear a 1-star rating without obtaining a chance to do further troubleshooting, meanwhile, we processed a full refund for you in order to take care of your benefits. Wondershare values each customer's benefits, we are always aiming at collecting users' experiences or suggestions, so it would be highly encouraged for you to write down your true thoughts in order to help us continuously improve the product. We'll do our best to further improve it and add more powerful features. I'll report it to our product team for further evaluation. Anyway, we appreciate your suggestions regarding the backup procedure. Normally, we'll send the way how to find the log files that are only associated with the product itself and it will never include the user's personal privacy information. We are desperate to fix the problem after knowing you were encountering a problem during using the product, and this is the reason our support may ask you to provide more details (like log files) via emails for further troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Per your description, please allow us to make a brief explanation as below: We will accept a refund request if the customer encounters technical issues that are unable to be solved within 7 days. Wondershare values each customer's benefits and we'll do our best to help you out. We understand your feeling, and it would be very frustrating when you are unable to export WhatsApp messages in the way you expected. Firstly, I'd like to express our deepest apologies for the inconvenience. Reply from Wondershare MobileTrans Updated 4 days ago Perhaps when backing up my phone in its entirety, outside of google and whatsapp backup to drive becomes necessary, I will consider purchasing again. My experience, is my experience and was truthful. I was also asked to remove this review which I will not and I'll take another star off for that. Anyone reading this.caveat emptor! UPDATE: I was issued a full refund which I am thankful for. It does work but not worth the price for a solution that should be simple and intuitive. This was a cheap lesson and could have been much worse.
#Wondershare mobile transfer legit software
I am now the proud owner of software that I will never use as all other functions are better handled by google and completely useless to me. Customer service does not need to have technical knowledge but they certainly should know what it can and cannot do. Why not just read the database of chats, select the one you want to export and voila! Keep it simple! I am very annoyed that I was not put straight from my first point of contact. I almost feel like my personal data is at risk. However, in order to do this, you have to make a backup first, THEN view it, THEN export it.
Of course I was directed to their refund policy which disqualified me because it wasn't a technical issue, and secondly, the software actually can export all WhatsApp messages but only in html or PDF. Wondershare suggested I do my export part by part which I was not going to do besides, I fixed my problem with backuptrans. I went ahead and purchased backuptrans which worked effortlessly and I pulled all 320,000+ messages from a single chat and exported to a text document totaling 10,380 pages. After complaining to customer support that their software doesn't export WhatsApp messages and only text messages as the WhatsApp option was not there in the export section, I was told my refund would be processed after a review.
0 kommentar(er)
